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Contact MandM Direct Customer Service

How to Reach a Person at MandM Direct

Verified Contact Information

Customer Service:

  • +44 371 200 5000

Jobs/ Career:

  • +44 743 680 7644
    Text
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MandM Direct Emails:

Business Customer Service
Complaints/ Feedback
Customer Service
Jobs/ Career
Legal
Privacy Inquiries
Media
PR Inquiries

MandM Direct Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular MandM Direct Phone Number
+44 371 200 5000
Average Hold Time
Up to 3 minutes
Most Popular MandM Direct Email Address
customerservices@mandmdirect.com
MandM Direct Live Agent Availability
32% of callers successfully reach a real person
Issue Resolution Rate
Low (3% reported full resolution)
MandM Direct Customer Service Rating
4.1 out of 5
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact MandM Direct?

How to Contact MandM Direct?

Call +44 371 200 5000 to reach MandM Direct phone number. If customers have any questions, concerns, or other difficulties with their purchasing experience or the services MandM Direct provides, they may contact this number for assistance. Remember that the amount of calls received and the complexity of the issues being handled may affect the reply time. All the MandM Direct contact team's customers, however, require prompt & accurate assistance. It helps to have your purchase details available when you call so that your query may be addressed more quickly.

The MandM Direct email for customer help is customerservices@mandmdirect.com. As part of their promise to help customers and solve their issues, the team checks this email address often. You can quickly and easily email MandM Direct customer service at this address if you have any questions or issues or need help with a return. It's important to include as much information as possible in your email so that customer service can understand and fix the problem.

The following times are when MandM Direct customer service is open:
Monday through Friday from 9 a.m. to 7 p.m.
Saturday from 9 a.m. to 5 p.m.
Sunday from 10 a.m. to 4 p.m.
You can make MandM Direct contact during UK business hours. If you need to get in touch with them outside of these hours, email or the contact form on their website is the fastest way to do it. Pick a time that you think they will be more likely to answer the phone quickly, since the best time may depend on how busy they are.

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Contact Information

MandM Direct Website:

MandM Direct Help Center:

Corporate Office Address:

MandM Direct Ltd.
Clinton Rd.
Leominster, Herefordshire HR6 0SP
United Kingdom

Summary of MandM Direct Customer Service Calls

4.5K TOTAL
CALLS
00:00 AVG CALL
DURATION
3% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call MandM Direct?

Shipping and Delivery Question:

  • “Delivery issue”
  • “Delivery query”
  • “Delivery”

Return/ Replace Question:

  • “Urgent I left my Tshirt in an order that I returned”
  • “Change of address”
  • “Change adress”

Request for Information Question:

  • “I'm chasing goods. Enquiry.Enquiry.”
  • “Need to speak to customer service”
  • “Contact number”

Product/ Service Question:

  • “Error in return damaged goods”
  • “Complain about my item”
  • “Faulty goods I wanted to keep”

Refund Question:

  • “Refund”
  • “I want money back”
  • “Were my refund”

Payments and Charges Question:

  • “Paid for express delivery and had nothing from your courier about it supposed to be today??”
  • “I paid for next day delivery for them arrive yesterday and my items still haven't arrived ...I'm not happy with this service and would like a refund on the delivery payment as I paid for next day”
  • “I made and order on the 26th March paid by klarna, I haven't received my order”

Activation/ Cancellation Question:

  • “Cancel order”
  • “Cancel my order”
  • “To cancel my order”

Account Question:

  • “My account is blocked”
  • “As it said in my email my unlimited delivery runs out In 4 weeks went to place an order and it said £4.99 delivery charge”
  • “Account been hacked”

Staff Question:

  • “Customer service”
  • “Customer servicers”
  • “Need to speak to customer service”

Website/ Application Question:

  • “Fault in their app taken 2 orders of payments from me when I only want 1 pair of bench Thomas chestnut boots size 9”
  • “Your website won't let me amend my detail and it being delivered to wrong address”
  • “Apparently they don't take calls anymore they direct you to their web site for help so basically I got no where”

Employment Question:

  • “Employment”
  • “Job inquire”
  • “Jobs”

Cards Question:

  • “Card details”
  • “I just placed a order going to my old address Which I want to change it to my new address 10 cwrt Y brandy Radnor Road canton cardiff CF51DA. The Order was a pair of trainers New Balance trainers Vegan Magnet in Grey £ 39.99 send it to CF5 1DA CF5”
  • “You want accept a bank card”

Other Question:

  • “My order”
  • “My good isn’t complet”
  • “No psrcel”

Compare MandM Direct Customer Service To

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